​SILKY BOOTHS – TERMS & CONDITIONS

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Last updated: October 2026

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These Terms & Conditions apply to bookings, hires and services provided by Silky Booths through www.silkybooths.com, by email, telephone, social media, booking form, invoice or other agreed booking method.

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They also contain specific terms governing the use of Silky Booths Selfie Stations installed at participating venues.

Please read these Terms & Conditions carefully before making a booking or using one of our services.

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By paying a booking fee, paying an invoice, confirming a booking or using a Silky Booths Selfie Station, as applicable, you agree to the relevant provisions of these Terms & Conditions.

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1. ABOUT SILKY BOOTHS

Silky Booths provides event entertainment and photographic services including:

• Luxury Selfie Pod hire;

• Enclosed Photo Booth hire;

• Vintage Photo Booth hire;

• 360 Video Booth hire;

• Popcorn Machine hire;

• Chocolate Fountain hire;

• permanent and semi-permanent Selfie Stations;

• digital photographs and video content;

• instant photo printing where included within the selected package;

• guest books, props and other optional extras where agreed; and

• other event-related services that may be advertised or agreed from time to time.

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References in these Terms to "Silky Booths", "we", "us" or "our" mean Silky Booths.

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References to "Customer", "you" or "your" mean the person or organisation making the booking or, where relevant, a person using a Selfie Station.

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Email: info@silkybooths.com
Website: www.silkybooths.com

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2. BOOKINGS

A booking is not confirmed until Silky Booths has accepted the booking and any required booking fee has been received.

Submitting an enquiry, requesting a quotation or provisionally discussing a date does not reserve that date unless we expressly confirm otherwise in writing.

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Bookings are subject to availability.

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The Customer is responsible for ensuring that all information supplied to Silky Booths is complete and accurate, including:

• event date;

• venue;

• venue address;

• operating times;

• access times;

• contact information;

• selected service;

• package duration;

• access restrictions;

• parking or loading restrictions;

• stairs, lifts or other access issues; and

• any venue-specific requirements which may affect installation or operation

 

We may rely on the information supplied when determining whether we can provide the service.

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3. BOOKING FEE

Unless otherwise stated in writing, a £50 booking fee is required to secure an event booking.

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The booking fee reserves Silky Booths' availability for the agreed event date and contributes towards booking administration and preparatory work.

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Where a Customer cancels, any amount retained by Silky Booths will be subject to applicable consumer law and will not exceed an amount that Silky Booths is lawfully entitled to retain having regard to work undertaken, costs incurred and losses directly arising from the cancellation.

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The booking fee forms part of the total booking price unless otherwise expressly stated.

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4. PAYMENT

Unless agreed otherwise in writing:

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Full payment must be received no later than 7 days before the event.

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If full payment has not been received by the due date, Silky Booths may contact the Customer and request immediate payment.

If payment remains outstanding, we may treat the booking as cancelled by the Customer, subject to applicable consumer law.

Bookings made within 7 days of an event may require immediate payment in full.

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Any additional services, additional hire time, upgrades or extras requested after the original booking may require additional payment.

Prices quoted include any applicable mandatory charges that we are required to disclose.

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5. CANCELLATIONS BY THE CUSTOMER

Cancellation requests should be made in writing by email to Silky Booths.

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Where a Customer cancels a booking, Silky Booths may retain or charge an amount that reasonably reflects losses directly caused by the cancellation, including reasonable costs already incurred, preparatory work undertaken and loss resulting from reserving the date, taking into account any costs saved and our ability reasonably to obtain a replacement booking.

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We will not seek to recover the same loss twice.

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Where appropriate, Silky Booths may provide the Customer with details explaining how a cancellation deduction has been calculated.

Where cancellation is received more than 30 days before the event, Silky Booths will normally refund amounts paid above any reasonable booking/cancellation costs that we are lawfully entitled to retain.

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Where cancellation occurs within 30 days of the event, a larger proportion of the booking price may be retained where this reasonably reflects the losses caused by the cancellation and the reduced likelihood of securing a replacement booking.

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Cancellation very close to the event date may result in a substantial cancellation charge where Silky Booths has reserved staff, equipment, transport and the event date specifically for the Customer and is unable reasonably to mitigate those losses.

Nothing in this section permits Silky Booths to retain sums which it is not legally entitled to retain.

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6. RESCHEDULING

Where possible, Silky Booths may allow a Customer to transfer a cancelled booking to an alternative date.

Unless agreed otherwise, a rescheduled event must take place within the period specified by Silky Booths at the time the rescheduling is agreed and is always subject to availability.

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A rescheduling request does not guarantee that the requested new date will be available.

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If the replacement service, location, duration or package costs more than the original booking, the Customer must pay the difference.

Any amount already paid may be transferred to the replacement booking where agreed by Silky Booths.

A booking may normally only be transferred once unless we agree otherwise.

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7. CANCELLATION BY SILKY BOOTHS

In the unlikely event that Silky Booths is unable to fulfil a booking because of circumstances within our reasonable control, we will attempt to provide a suitable alternative where appropriate.

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If we cancel and cannot provide the booked service or an agreed replacement, the Customer will receive a refund of sums paid for the service that we are unable to provide.

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Silky Booths will not cancel a confirmed booking without a legitimate reason.

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Nothing in these Terms limits any statutory rights or remedies the Customer may have where Silky Booths fails to provide a service with reasonable care and skill or otherwise breaches the contract.

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8. EVENTS OUTSIDE OUR REASONABLE CONTROL

Silky Booths will not be responsible for a failure or delay caused by circumstances outside our reasonable control.

Examples may include:

• severe weather;

• flooding;

• fire;

• road closures;

• major transport disruption;

• accidents;

• power failure;

• venue closure;

• government restrictions;

• civil emergencies;

• widespread telecommunications failure;

• serious illness or emergency;

• acts or omissions of the venue or other third parties; or

• other events which could not reasonably have been prevented.

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Where such circumstances occur, we will take reasonable steps to minimise disruption and, where appropriate, discuss alternatives with the Customer.

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Any refund, rescheduling or other remedy will depend on the circumstances and applicable law.

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9. VENUE ACCESS

The Customer is responsible for obtaining permission from the venue for Silky Booths to install and operate the booked equipment.

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The Customer must ensure that reasonable access is available for delivery, installation and collection.

The Customer should notify us before booking of:

• stairs;

• restricted lifts;

• narrow doorways;

• long loading distances;

• loading restrictions;

• parking restrictions;

• security procedures;

• access permits;

• limited setup times; or

• any other circumstances affecting access.

 

Additional charges may apply where previously undisclosed access conditions materially increase our reasonable costs, provided those charges are agreed or otherwise permitted by law.

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10. PARKING, CONGESTION AND VENUE CHARGES

Where applicable, reasonable parking, toll, congestionr, venue access or similar charges may be added to a booking where these have been disclosed or agreed with the Customer.

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Where the venue provides suitable free parking/loading access, no additional parking charge will apply.

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The Customer should arrange any required parking permits or loading permissions where possible.

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11. SETUP AND COLLECTION

Silky Booths will determine the reasonable setup time required for each service.

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Customers and venues must provide access sufficiently before the agreed operating time.

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Hire time relates to the agreed operating period and does not normally include reasonable setup and dismantling time.

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Where setup is delayed because the venue or Customer does not provide agreed access, the original finish time may still apply.

 

We will make reasonable efforts to accommodate delays where operationally possible but cannot guarantee an extension.

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12. HIRE PERIOD

The hire period stated in the booking confirmation is the period during which the service is scheduled to operate.

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Additional time must be agreed with Silky Booths.

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Extensions requested during an event are subject to:

• staff availability;

• venue permission;

• equipment availability;

• transport commitments; and

• payment of any additional charge.

An event starting late does not automatically extend the agreed finish time where Silky Booths was ready and able to provide the service at the agreed start time.

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13. CUSTOMER AND GUEST CONDUCT

The Customer is responsible for taking reasonable steps to ensure guests use Silky Booths equipment appropriately.

 

We may suspend use of equipment where we reasonably believe that continuing operation presents a risk to:

• guests;

• staff;

• equipment;

• the venue; or

• other property.

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This includes threatening, abusive, violent, excessively intoxicated or dangerous behaviour.

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Where service is suspended because of serious misconduct by the Customer or guests, refunds will not automatically be due, subject always to applicable law and the particular circumstances.

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14. DAMAGE TO EQUIPMENT

All equipment remains the property of Silky Booths unless expressly stated otherwise.

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The Customer must not deliberately damage, move, dismantle, alter or interfere with equipment.

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Where equipment is damaged or lost because of deliberate acts, negligence or misuse by the Customer or their guests, the Customer may be responsible for the reasonable cost of repair or replacement to the extent permitted by law.

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Normal wear and tear and faults not caused by the Customer or their guests are excluded.

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15. ELECTRICITY

Where mains electricity is required, the venue or Customer must provide safe and suitable power within a reasonable distance of the equipment.

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We may decline to connect equipment to a power supply that appears unsafe.

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Where loss of electricity is caused by the venue, Customer or an external power failure outside Silky Booths' control, we will take reasonable steps to restore operation but cannot guarantee uninterrupted service.

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16. INTERNET CONNECTION

Certain digital sharing functions may require internet access.

This may include:

• email delivery;

• SMS delivery;

• QR sharing;

• online galleries;

• cloud uploads;

• payment processing; or

• other online functionality.

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Availability and speed may depend on the venue's internet connection, mobile network coverage or third-party services.

Where connectivity temporarily fails, content may be queued for later delivery where the software supports this.

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17. PHOTO TEMPLATE DESIGNS

Where a custom photo template is included, the Customer must provide accurate names, dates, logos, wording, colours and other design requirements within the requested timeframe.

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The Customer is responsible for checking proofs carefully.

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Once a design has been approved, Silky Booths is not responsible for errors that were visible on the approved proof unless introduced by us after approval.

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Significant design changes requested after approval may be subject to an additional charge where they require additional work.

The Customer confirms that they have permission to provide any logos, photographs, trademarks or other material supplied to Silky Booths for inclusion in a design.

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18. DIGITAL CONTENT

Depending on the selected service, guests may be able to create or receive:

• photographs;

• GIFs;

• Boomerangs;

• videos;

• 360 videos; or

• other digital content.

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Not every content type is available with every service.

The features included are those stated in the relevant package or booking confirmation.

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19. PRINTING

Instant printing is only included where expressly stated in the selected package.

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Print quantities, sizes and formats may vary by service.

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We use professional printing equipment but minor variations in colour, brightness, cropping or print appearance can occur between screens and physical prints.

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In the event of a printer malfunction, Silky Booths will make reasonable efforts to resolve the problem.

 

Where printing cannot reasonably be restored, we may provide digital copies and, where appropriate, another reasonable remedy reflecting the affected part of the service.

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20. LUXURY SELFIE POD – SPECIFIC TERMS

Our Luxury Selfie Pod may provide features including photographs and selected digital sharing options according to the package booked.

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Printing is only provided where included within the selected package.

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The Customer must provide sufficient indoor space and suitable access for installation.

Optional extras such as:

• instant printing;

• guest books;

• props;

• VIP poles and ropes; and

• additional operating times are only included where stated in the booking confirmation.

 

VIP equipment and other optional accessories may be subject to availability.

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21. ENCLOSED PHOTO BOOTH – SPECIFIC TERMS

The Enclosed Photo Booth provides a private or semi-private curtained booth experience.

The package may include:

• photographic sessions;

• instant prints;

• customised print templates;

• attendant service;

• props; and

• guest book options,

 

where specified in the booking.

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The Enclosed Photo Booth primarily provides still photographs and printing. Digital video, GIF or Boomerang functionality is not included unless specifically confirmed.

The Customer must ensure that the venue provides adequate floor space, ceiling clearance, power and access for installation.

 

22. VINTAGE PHOTO BOOTH – SPECIFIC TERMS

The Vintage Photo Booth is supplied according to the package and features stated in the booking confirmation.

Available functionality may include photography, digital sharing and printing where selected.

The Customer must ensure adequate space, access and electricity.

The decorative appearance of the booth and accessories may vary slightly from promotional photographs due to maintenance, replacement components or operational requirements, but we will aim to provide equipment materially consistent with the booked service.

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23. 360 VIDEO BOOTH – SPECIFIC TERMS

The 360 Video Booth records video content while guests stand on or use the platform.

For safety reasons:

• guests must follow instructions from the attendant;

• the maximum safe number of users specified by the attendant must not be exceeded;

• guests must not jump, push, fight or behave dangerously on the platform;

• drinks, glassware and other hazardous objects must be kept away from the platform where instructed;

• children should be appropriately supervised; and

• guests must remain within the safe operating area.

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Silky Booths may refuse or stop a session where continued use would reasonably present a safety risk.

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The Customer must provide adequate level floor space around the platform and sufficient clearance for the rotating equipment.

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Video overlays, music and effects are provided according to the booked package.

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24. POPCORN MACHINE – SPECIFIC TERMS

Popcorn Machine hire is provided according to the selected package.

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Where Silky Booths supplies an attendant, guests must follow reasonable instructions concerning use of the machine.

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Where equipment is provided for Customer operation, the Customer must follow all operating and safety instructions supplied by Silky Booths.

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The machine may become hot during operation. Guests, particularly children, should not touch heated surfaces.

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The Customer must inform Silky Booths of relevant venue restrictions before the event.

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Ingredient and allergen information will be provided where applicable. Customers and guests with allergies or intolerances should check this information before consuming products.

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Silky Booths cannot guarantee an allergen-free environment where cross-contamination risks exist.

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25. CHOCOLATE FOUNTAIN – SPECIFIC TERMS

Chocolate Fountain hire is provided according to the package booked.

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The Customer must ensure that the fountain is positioned on a stable, level surface in a suitable indoor environment unless Silky Booths has expressly approved otherwise.

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Children should be appropriately supervised.

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Guests should follow hygiene and safety instructions provided by the attendant.

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Information concerning ingredients and relevant allergens will be made available where applicable.

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Customers and guests with allergies or dietary requirements are responsible for checking the relevant information before consumption.

Silky Booths cannot guarantee that the service environment is completely free from allergens or cross-contamination.

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26. OUTDOOR EVENTS

Equipment must not be used outdoors unless Silky Booths has expressly agreed that the relevant service is suitable for outdoor use.

Where outdoor operation is agreed, the Customer may be required to provide:

• suitable weatherproof cover;

• level flooring;

• protection from rain;

• protection from excessive wind;

• suitable electricity; and

• safe operating conditions.

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Silky Booths may stop or refuse outdoor operation where weather or environmental conditions could reasonably endanger people or damage equipment.

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27. PROPS

Where props are included, their exact design and quantity may vary.

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Props remain the property of Silky Booths unless stated otherwise.

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The Customer may be responsible for deliberate or negligent loss or damage caused by the Customer or their guests.

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28. GUEST BOOKS

Guest books are only included where stated in the booking package.

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Where an attendant assists with a guest book, we will take reasonable steps to encourage guests to add photographs and messages but cannot guarantee participation by every guest.

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Silky Booths is not responsible for the content of messages voluntarily written by event guests.

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29. ATTENDANTS

Where an attendant is included, the attendant is responsible for the reasonable operation of Silky Booths equipment.

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Attendants are not responsible for general event management, guest supervision, venue security or childcare.

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Customers and venues must treat Silky Booths staff respectfully.

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Abusive, threatening or unsafe behaviour may result in suspension of the service.

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30. UNMANNED EQUIPMENT

Certain Selfie Pod or Selfie Station services may be provided without an attendant.

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The Customer or venue must not move, dismantle or modify the equipment without permission.

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Instructions supplied with the equipment must be followed.

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Technical support arrangements will be communicated where applicable.

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31. TECHNICAL FAILURE

Silky Booths maintains its equipment and takes reasonable steps to ensure services operate correctly.

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However, photographic, printing, payment, computer and network equipment can occasionally experience technical faults.

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Where a fault occurs, we will make reasonable efforts to restore the service.

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If a material part of the booked service cannot be supplied because of a fault for which Silky Booths is responsible, any appropriate refund or other remedy will reflect the nature, duration and effect of the failure and the Customer's statutory rights.

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32. LOSS OF PHOTOGRAPHS OR DIGITAL CONTENT

Silky Booths takes reasonable precautions when handling digital content.

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However, electronic equipment and storage can fail.

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Nothing in these Terms excludes liability where it would be unlawful to do so.

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Customers should download and retain important photographs or videos once they are made available.

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Online galleries and digital content are not guaranteed to remain available indefinitely.

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Retention periods are governed by our Privacy Notice and data-retention procedures.

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33. COPYRIGHT

Unless otherwise agreed, Silky Booths retains copyright and intellectual property rights in original template designs, graphics and other creative materials produced by us.

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Customers receive permission to use their event photographs and videos for personal purposes.

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Commercial use by another business may require additional permission where Silky Booths-owned creative material is involved.

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Nothing in these Terms transfers ownership of Silky Booths branding, software, templates or other intellectual property.

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34. PROMOTIONAL USE OF EVENT PHOTOGRAPHS

Silky Booths will not automatically use identifiable photographs captured through our services for advertising, social media or promotional purposes simply because a person used one of our booths.

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Where consent or other permission is required for a particular promotional use, this will be obtained separately.

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Declining promotional use will not prevent a person from using the core photo booth service.

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35. DATA PROTECTION AND PRIVACY

Silky Booths processes personal information in accordance with applicable UK data protection legislation.

Depending on the service used, personal information may include:

• photographs;

• videos;

• names;

• email addresses;

• mobile telephone numbers;

• booking details;

• event information;

• date, time and location of a session;

• transaction information;

• technical information;

• communication preferences;

• marketing preferences; and

• privacy acknowledgement and consent records.

 

The information collected will depend on the service being provided.

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Full details of our processing activities, lawful bases, retention arrangements and data-protection rights are contained in the Silky Booths Privacy Notice.

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These Terms should be read together with that Privacy Notice.

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36. HOW PERSONAL INFORMATION MAY BE USED

Where applicable, Silky Booths may process personal information to:

• administer bookings;

• provide the contracted service;

• capture photographs and videos;

• process content;

• deliver requested photographs or videos;

• provide prints;

• process and reconcile transactions;

• provide customer support;

• maintain equipment and software;

• protect the security and reliability of our services;

• investigate fraud, misuse or technical problems;

• maintain appropriate accounting and business records;

• comply with legal obligations; and

• provide marketing communications where an appropriate lawful basis exists.

 

Silky Booths will only process personal information where there is an appropriate lawful basis.

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37. DIGITAL DELIVERY AND CONTACT INFORMATION

Where a guest provides an email address or mobile telephone number to receive photographs, videos or other requested content, that information may be used for delivery and related administration and support.

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Providing an email address or telephone number for delivery does not by itself mean that the person has agreed to receive marketing communications.

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38. MARKETING

Where consent is required, marketing consent will be requested separately from acceptance of these Terms and separately from the core photo booth service.

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Customers will not normally be required to agree to marketing as a condition of using a photo booth.

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Where consent is relied upon, customers may withdraw that consent at any time.

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An unsubscribe facility or other appropriate method of withdrawing consent will be provided.

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Where another lawful basis is relied upon for marketing, Silky Booths will comply with applicable data protection and electronic communications requirements.

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39. SHARING PERSONAL INFORMATION

Silky Booths may share personal information with service providers where reasonably necessary to operate our business and provide our services.

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Depending on the service, these may include:

• photo booth software providers;

• hosting providers;

• cloud storage providers;

• email or SMS providers;

• payment providers;

• technical support providers;

• professional advisers; and

• other processors or service providers acting on our behalf.

 

Information may also be disclosed where required by law or reasonably necessary to establish, exercise or defend legal rights.

Further information is contained in our Privacy Notice.

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40. DATA RETENTION

Silky Booths does not intend to retain personal information indefinitely.

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Different categories of information may be retained for different periods according to the purpose for which they were collected.

This may include separate retention arrangements for:

• photographs and videos;

• delivery contact information;

• booking information;

• transaction and accounting records;

• marketing information;

• consent records; and

• technical records.

 

Personal information will be deleted or anonymised when it is no longer reasonably required, subject to applicable legal, accounting, contractual and regulatory requirements.

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The applicable retention periods or criteria are described in our Privacy Notice and internal retention procedures.

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41. DATA SECURITY

Silky Booths takes appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

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Access to personal information is restricted where reasonably appropriate to people and service providers requiring access for legitimate purposes.

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No electronic storage or transmission system can be guaranteed to be completely secure.

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42. INTERNATIONAL DATA TRANSFERS

Some technology providers used by Silky Booths may process information outside the United Kingdom.

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Where personal information is transferred internationally, Silky Booths will take appropriate steps to ensure the transfer complies with applicable UK data protection requirements and appropriate safeguards are used where required.

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Further information will be provided in our Privacy Notice.

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43. DATA PROTECTION RIGHTS

Depending upon the circumstances and applicable law, individuals may have rights including:

• access to personal information;

• correction of inaccurate information;

• deletion;

• restriction of processing;

• objection to certain processing;

• data portability where applicable; and

• withdrawal of consent where processing is based upon consent.

 

These rights may be subject to legal conditions and exceptions.

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Requests concerning personal information controlled by Silky Booths should be sent to:

info@silkybooths.com

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44. CHILDREN AND YOUNG PEOPLE

Silky Booths recognises that children and young people require particular protection when their personal information is processed.

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Where a service is likely to be used by children, we will take reasonable and proportionate steps to ensure that privacy information and relevant choices are presented appropriately.

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Parents, guardians, event organisers and venues remain responsible for appropriate supervision of children attending events.

Additional safeguards or parental involvement may be introduced where required by law or appropriate to the particular service.

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45. SELFIE STATIONS – GENERAL TERMS

Silky Booths may install permanent or semi-permanent Selfie Stations at participating venues.

Selfie Stations may allow customers to:

• capture photographs;

• print photographs;

• download photographs;

• digitally receive photographs; and

• use other functionality made available at the particular location.

 

Available features and prices may vary between venues.

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Any price payable will be displayed before the relevant paid transaction is completed.

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46. SELFIE STATION PAYMENTS

Paid Selfie Station sessions may be processed using a third-party payment provider.

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Where card information is collected directly by the payment provider, that provider's applicable terms and privacy information may also apply.

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Silky Booths does not intentionally collect or retain complete payment-card information where card processing is handled directly by an authorised third-party payment provider.

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A failed or declined payment may prevent a paid session from commencing.

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47. SELFIE STATION PHOTOGRAPHS

Photographs captured through a Selfie Station may constitute personal information where an individual can be identified.

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Photographs will be processed only for purposes described in our Privacy Notice and will not automatically be used for advertising, social media or promotional purposes merely because someone used a Selfie Station.

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Separate permission will be obtained where required for promotional use.

48. SELFIE STATION DIGITAL DELIVERY

Where a user supplies an email address or mobile telephone number to receive a photograph or other content, Silky Booths may use that information to provide the requested service and related administration and support.

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Supplying contact details for photo delivery does not automatically provide consent for Silky Booths marketing or venue marketing.

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49. PARTICIPATING VENUES AND CUSTOMER DATA

A Selfie Station may be installed in premises operated by an organisation separate from Silky Booths.

The presence of a Selfie Station at a venue does not automatically give that venue unrestricted access to:

• photographs;

• email addresses;

• telephone numbers;

• names; or

• other personal information collected through the Selfie Station.

 

The respective data-protection responsibilities of Silky Booths and the venue will depend on the purposes for which information is processed.